FAQ
***Please note that package movement and scans are severely delayed as a result of the global pandemic impact of Covid-19. International orders are extraordinarily delayed several weeks. The most up to date tracking status is available with your tracking # via USPS.COM website.
- When will my order ship?
- Orders are fulfilled in the order that they are received typically within 2-4 weeks of the date your order payment is completed. Up to date shipping estimates are provided at checkout and at each item listing throughout the website. You may also check the in progress order batch at the announcements in the top of our website to see if your order date is included.
- How do I track my order?
- Tracking numbers are provided via emailed shipment notification to the email address used at the time you placed your order. Please enter your tracking number on the USPS.COM website for the most up to date tracking status.
- My order is in Pre-Transit, what does this mean?
- Pre-Transit status means that the shipping label has been purchased and shipment information made available to USPS.COM, but the label bar code has not yet been scanned by a USPS employee. It could take 3-7 business days for a package scan to occur from the time USPS is in possession of your package. ***Please note that package movement and scans are severely delayed as a result of the global pandemic impact of Covid-19. International orders are extraordinarily delayed 2 months and counting.
- My order says it was Delivered but it wasn't in my mail. What should I do?
- Once your order tracking status has been updated by USPS as "Accepted", they are responsible for your delivery. Occasionally, mistakes are made and route carriers mis-deliver your mail to your neighbors, scan your package as Delivered but do not actually leave it at your mailing address or any number of other issues they may encounter. The best resource is your local USPS location to ask them to contact your route carrier regarding the missing package. I will not be able to help you in these circumstances and replacement orders will not be mailed. Please refer to our Shop Policy for more detailed information.
- Can I cancel my order and get a refund?
- We do not accept requests for order cancellations or issue refunds under any circumstances. Please refer to our Shop Policy for more detailed information.
- My open order has not been fulfilled yet, can I add items on to this order before it ships or place another order to combine with this one?
- We cannot modify your orders once they are submitted, so please be careful when submitting your orders that you have selected all of the items you want included.
- We cannot combine shipping of orders placed later even though your earlier order has not shipped yet. It is too difficult to accommodate and disrupts and delays processing for everyone.
- I don't like the item I received/My item is incorrect, can I get a refund?
- We do not issue refunds for orders which are delivered. If an item is incorrect in your order, a replacement item with correct specifications will be shipped at the earliest possible shipping date.
- Item(s) are missing or incorrect from my order, what should I do?
- Please message us using the 'Contact Us' link in our main menu. Missing or incorrect items will be made and shipped at the earliest possible shipping date.
