***All orders placed through Sept 8th have shipped!***

Shop Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

***Please note that package movement and scans are severely delayed as a result of the global pandemic impact of Covid-19.  International orders are extraordinarily delayed 2 months and counting.  By placing an order for International shipment, you understand and accept the possibility that your order could take months to receive and that it will be long periods of time between tracking updates.  You also understand that mail returned by your customs office due to rejecting incoming packages are subject to review for cancellation of your order.

REFUNDS AND REPLACEMENTS

Refunds will be issued at our discretion on a case by case basis and for circumstances specifically outlined in our Covid-19 Precautions, Preparedness & Impact.

Orders that have been updated as "Delivered" will not be replaced under any circumstances.  We understand that mail delivery can be unreliable and that errors are made by postal employees, if this applies to you, please refer to our FAQ.  Bear in mind that we are not responsible for replacing these.  If this is of concern to you, we recommend that you purchase Priority Mail shipping method which includes up to $50 insurance coverage of your package.  Any claims process and reimbursement is handled directly between you and USPS and we will not be able to assist in this.

Orders received which include items where item selections are incorrect or any items have been damaged in transit, will have the missing, broken or corrected items replaced at the next available shipping date at our expense.  You must notify me of any of the above issues within 7 days of receiving your order.  If it has been more than 7 days, no replacements will be sent. 

RETURNS AND EXCHANGES

We do not accept returns, exchanges, or order cancellations.  But please contact us if you have problems with your order.  If packages are returned to us for any reason, we will contact you immediately to obtain a valid address from you and you will be responsible for additional shipping fees to resend your order.  If you do not provide a valid address after 3 attempts or you do not agree to pay additional shipping fees to resend your order, you will not receive a refund or cancellation of your order.  

SHIPPING
Please be aware that due to the global pandemic of COVID-19 all packages are currently showing significant delays in movement and we have noticed 1+ weeks delays in packages scanned as accepted after the post office is in possession of the package. Mail movement in general is taking a lot longer than normal. International shipments are currently approaching 2 months delayed deliveries as they make their way through import and export mail processing. It’s oour understanding that the customs facilities throughout the world are extremely backlogged with incoming and outgoing packages and some are even refusing or returning packages.   We are very sorry for this inconvenience but it is beyond our control and we ask your patience in regards to package status updates and delayed deliveries.

USPS website is the most reliable source for current package status. Please allow up to 3-7 days for USPS tracking to update after shipping notification is received. Due to order volume, we may print batches of shipping labels weekly & keep your label, order receipt and order contents together throughout the final preparation and packaging process. The 3-7 days includes the time I need to attach hardware selections & complete any other final customization included in your order as well as time to package. Your order may be dropped off at the post office at any time within that 7 days. Even though it might already be in USPS possession, it could be an additional 3-7 days before a package scan occurs. Your patience with this is appreciated as we have no control over the frequency of package scans made by USPS employees. For the most up to date tracking information, refer to the USPS website and enter your provided tracking number. Tracking statuses are not always accurately reflected in Shopify & USPS website is the most accurate status to refer to. If your order has been in “Pre-Transit” status for 10 or more days, please message us using the “Contact Us” link on our home page!

BOW BABE FREEBIES

You MUST leave the name of the Bow Babe whose freebie you want in the "Please leave special instructions below:” note box at checkout in order for you to receive it. If you do not leave their name or IG handle in the notes to seller section at checkout, you will NOT receive the freebie & there will be no way to add it on after checkout. Bow Babe freebies are only applicable to orders that include physical shipped items. Limit 1 Bow Babe freebie per physical order. 

For new release sneak peaks, restock announcements, giveaways & discount codes, follow us on Instagram!

www.instagram.com/LilyandLolaCo